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About us

Meet the team

Impact is bursting with energetic, talented and passionate people who want to make a difference. Our people work from over 30 global locations.

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Wendy Lee, Impact
USA
Wendy andLee andBerger
Global Lead, Operations

I was lucky enough to join as the third member of the US team in 2006 and have done almost every role in the business including design, delivery, sales support, project management and even bookkeeping! That breadth of experience has helped me in my current leadership role, it allows me to understand the business from multiple perspectives and focus on operational excellence. My nickname is Wiki because I can usually help find the answer!

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Rachael Garner, Impact International
UK
Rachael andGarner
Global Account Director

I consult with our customers to understand their business aspirations and challenges before recommending a learning solution that is going to exceed their needs. I maintain close relationships to ensure they receive the best possible service. I work across all market sectors and levels; however, I'm particularly passionate about graduate development. Out of work, you’ll find me up a mountain attached to either a rope or a pair of skis.

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Sarah Osteen
USA
Sarah andOsteen
Senior Consultant

I have spent my career exploring, researching, teaching, coaching and practising leadership skills. I love working with individuals and groups to tackle hurdles and develop strategic initiatives. When I am not designing programs, I like to spend time with my son and my husband building forts out of driftwood or laughing with friends in the beautiful pacific northwest.

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Natassja Gale
UK
Natassja andGale
Strategic Designer (Digital Operations)

Bridging future-oriented research, innovation, and design principles and practices, my focus is on optimising our core business through developing and delivering resilient, human-centred solutions. I bring energy, raise questions, push boundaries and break rules. The most vital part of my life is the people within it, as the relationships we hold with one another are everything.

Susi Biancucci
Italy
Susi andBiancucci
Office Support

I joined Impact Italy 20 years ago and was immediately love! This is a fantastic place with fantastic people where to work! I support our team and I coordinating the Rome Office. I am a tireless and curious person, always looking for new things to learn. In my private life, I love cooking “pasta alla Carbonara”, reading and when I have the time I take refuge in my beloved Tuscany!

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Vesna Lorenc, Senior Consultant
Poland
Vesna andLorenc
Senior Consultant

I have been supporting people in communication for 20 years. Initially as a consultant and currently as a trainer, coach, and mediator. I am passionate about people and the complexity of human nature, and like to help tame this complexity for a specific purpose. Socially involved, I'm also a mother of three. Between all this, I find balance in meditation, yoga and nature.

Senior Director - Client Services, Americas
USA
Martin andSmith
Senior Director - Client Services

I lead the overall relationship with our clients, working closely with them and our brilliant Impact team to build powerful solutions to their most pressing challenges. I’m a bit of an oddity - an Aerospace Engineer by training and experience who, for the last 20 years, has found my passion in helping others thrive at work.  I‘m based in Chicago with my wife, and when not running on the lakefront, I’m probably wrestling with an ornery cat.

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Liz Wilson, Impact International
UK
Liz andWilson
Senior Consultant

Senior consultant, currently leading on digital learning production.

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Gianna Ruffo
USA
Gianna andRuffo
Program, Manager

As a Program Manager at Impact, I get to utilize the communication and organizational skills gained from my 6 years of customer service experience and owning my own business. My favorite aspect of the role, is seeing a program be designed and developed over time, come together in the end. In my free time, you will find me cooking, hiking, painting, or playing with my dogs! 

Stella Privitello
Italy
Stella andPrivitello
Senior Consultant and Executive coach

I am an enthusiastic trainer and consultant, keen on applying theory, practical application and innovation to the development of others. I have been working in the learning and organisational development since 1996 and joined Impact in 2019 as account, lead designer and facilitator. I pride myself on my original, inclusive and enthusiastic style.

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Claire Hewick, Impact
UK
Claire andHewick
Support

I was an associate for Impact for 21 years before becoming part of the full-time team. I love the sense of fun, friendship, camaraderie and the way Impact works. Oh, by the way I’m on the Technical Support Team – ropes and boats, programme design and logistics and lots of other things too. I love my job, get loads of out of it, meet lots of amazing people and learn new things all the time – how lucky am I?

Greg Bartlett
Australia
Greg andBartlett
Senior Consultant

I design, develop and manage solutions for key clients. I am passionate about helping people and businesses be at their best through practical and personal change. I love bringing innovative and challenging ideas to my work. I get my energy from time with my gorgeous family, my exciting work and my personal passion for sport and adventure.

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Yoshinobu (Hosshan) Hosoki, Impact International
Japan
Yoshinobu andHosoki(Hosshan)
Manager, Business Consulting Department

Being a manager of the delivery team in Impact Japan, I have been putting great effort and energy into realising our “Re-Born Strategy” from the delivery quality aspect. For my leadership style, creating trust is the most important factor. I support my team by creating trusting relationships, and as a facilitator, I use this quality to create a completely safe and open learning space in programmes. I love having a good time with people, drinking and karaoke.

Gabrielle Thorpe, Impact
UK
Gabrielle andThorpe
Project Manager

After living in France and working in the ski industry for 13 years, I decided to move back to the UK, joining the Impact Project Management team. I work on several major global client solutions across industries such as insurance, pharmaceuticals, sportswear and automotive. I build strong working relationships, both internally and externally, to support teams through solution design to delivery.

Goran Kelecic, senior consultant
Poland
Goran andKelecic
Senior Consultant

I like to do meaningful work, working together with clients to create something new and deeply valuable. The areas of change where I feel I contribute the most with my skills and strong business background are leadership development and agile transitions. I like to challenge myself in many ways, my favorite challenge is climbing high ice covered mountains.

Mark Quest, Impact International
UK
Mark andQuest
Consultant

I’ve worked in learning and development since 2000 across a broad range of sectors. I always enjoy the challenge of identifying participants needs and matching the environment, task and conversation to help create meaningful and long lasting learning. Outside of work, you'll find me exploring the outdoors with my family, be that on bikes, in canoes, rock climbing or even exploring underground; we love the challenges that adventure brings to our lives.

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Dean Mounsey Impact
Australia
Dean andMounsey
Country Manager

I'm surrounded by gifted people who do anything for each other - I mean anything. I find this very humbling. Two decades at Impact have taught me the value of compassion, loyalty, striving for excellence in everything you do and always getting back up when you fall down. This has helped me gently hold that most elusive of holy grails, true meaning at work. I love and am gratefully centred by my wonderful family. I seek adventure wherever I can and love being high up in mountains.

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Alia Bojilova
New Zealand
Alia andBojilova
Consultant and Psychologist

I dedicate my time to working with leaders and teams in unlocking potential, strengthening alignment and in stimulating innovation, in a way that sees us surpass the visions we uphold.

Ilaria Capogrossi Guarna
Italy
Ilaria andCapogrossi andGuarna
Key Account Support

I had the chance to join Impact Italy in June 2022 Joining Impact has added value to my professional background giving me the opportunity to work with very special collegues in a world company.I support our team and I coordinate the Milan Office.

In my spare time I like to travel to discover new destinations and people. I love animals and sports, especially skiing.

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Karen Jaques Impact International
UK
Dr andKaren andJaques
Associate

I love exploring issues that my clients face and helping to find practical solutions. My other roles include developing Impact’s thinking around leadership and team development, and using systemic perspectives to encourage responsible leadership in business and society. Convincing, articulate and credible as a facilitator, I'm passionate about helping people realise their full potential...including myself! I love ski-mountaineering and any ways to access wild places.

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Dom Fitch Impact
UK
Dom andFitch
Head of Creative Change

I’m passionate about experiential learning and learning through play. I enjoy inspiring groups to better themselves, to collaborate and share skills, to be ambitious for each other and those around them. I have extensive experience working in the cultural, education and corporate sectors. I’m an award winning theatre maker who has directed shows for the Queen, the Prime Minister and West End audiences. Out of work you’ll find me building Lego unicorns with my daughter.

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Agata Stanik, General Manager, Country Manager
Poland
Agata andStanik
Country Manager

I am passionate about helping organisations become worth working for and making the world a better place, achieving long term sustainability for a safe future. At Impact I can grow and flourish to my full potential and at my own pace. Together with me grow our partners and our relationships, evolving into true friendships. Ecology, whether it comes to the planet, environment or people and relations, is a value of great importance to me.

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Doug Greenhough, Zinco
UK
Doug andGreenhough
Head of Learning Tech

I love both learning and technology, so leading Impact’s learning tech R&D is a fantastic gig. Technology can sometimes feel in conflict with the humanity we seek to serve, but thoughtful application of tech immerses us in challenging experiences, brings us closer together and helps us to learn the most important, most human skills. My approach to learning tech (and life, for that matter) echoes Impact’s practice: experiential and human-centred.

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Scott Rose, Impact
UK
Scott andRose
General Manager

My Impact career began in 2003 with a passion for adventure as a learning experience. Throughout my years at Impact, I've worked with incredibly talented colleagues, clients and people at all levels of leadership seeking to thrive at work. I love helping others make a difference in the world, am a bit of a science geek, a keen runner and love being a Dad to my three young boys.

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Leadership

The leadership playbook: executive summary

Get hands on with our interactive leadership playbook, shaped by 45+ years' experience working with some of the world's biggest organisations.

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Leadership
News

2025 Training Industry Top Training Companies Lists: Leadership Training 

Training Industry, known for its independent and rigorous assessment of the training marketplace, has recognized Impact as a Top 20 Leadership Training Company for the 15th consecutive year.

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Change
Innovation & Creativity
Leadership

C-level leaders on navigating complexity

Discover what it means to lead in today's global business environment through our insightful eBook.

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Emerging Talent
Transformational Leadership

Frontline leadership program for Orica

A 12-week blended program designed to help frontline leaders develop foundational and practical skills to be more effective in current

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Change
Digital & Technology
Leadership

Podcast: Is BANI the new VUCA? with Jamais Cascio

Jamais Cascio created the BANI framework in 2018 and six years later, Impact is the first UK/US based organisation to invite him to speak about it. In this podcast we explore what BANI is and how...

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Change Management
Transformational Leadership

Empowering transformational change through leadership with Charter Manufacturing

Charter Manufacturing’s multi-award-winning programs have produced leaders who are enabled to be agile and lead transformational change.

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Our awards

Year after year, we continue to be acknowledged for the quality and effectiveness of our partnerships with clients and for our own work on building Impact as an organisation worth working for.

2025 Training Industry Top 20 Leadership Training Company
Top 20 Leadership Training Company 2025

Impact is a 2025 Top 20 Leadership Training Company. Training Industry independently assess the training marketplace for top providers. Their Top Leadership Training List, based on capabilities and expertise, includes Impact for the 15th consecutive year. 

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AITD 2025 award finalist
AITD Excellence Awards 2025

Orica's Frontline Leadership programme has been shortlisted in the Best Leadership Development category of the AITD Excellence Awards 2025 (Australian Institute of Training and Development).

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