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Meet the team

Impact is bursting with energetic, talented and passionate people who want to make a difference. Our people work from over 30 global locations.

Claire Hewick, Impact
UK
Claire andHewick
Support

I was an associate for Impact for 21 years before becoming part of the full-time team. I love the sense of fun, friendship, camaraderie and the way Impact works. Oh, by the way I’m on the Technical Support Team – ropes and boats, programme design and logistics and lots of other things too. I love my job, get loads of out of it, meet lots of amazing people and learn new things all the time – how lucky am I?

Agnieszka Nowak
Poland
Agnieszka andNowak
Account Manager

After years of being a client and fun of Impact, I became part of this amazing community. My extensive professional experience in HR, across various roles and industries, proves invaluable in conversations with our clients. At Impact, as an Account Manager, I embrace the essence of lifelong learning, discovering something new every day 😊 Personally, I have a passion for traveling, reading, and forest walks.

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Yutaka Sugimoto, Impact
Japan
Yutaka andSugimoto(Yutaka)
Chief Glocal Officer

I was inspired by experiential learning on a leadership programme in 1992 and have worked for Impact ever since. Experiential learning and reflection alongside theory and skills input is a platform for real behaviour change for leaders. My passion is building an organisation worth working for and supporting our clients by developing people. I play football and enjoy discussing the match with friends. Drinking beer maybe more important than playing football.

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Stella Privitello
Italy
Stella andPrivitello
Senior Consultant and Executive coach

I am an enthusiastic trainer and consultant, keen on applying theory, practical application and innovation to the development of others. I have been working in the learning and organisational development since 1996 and joined Impact in 2019 as account, lead designer and facilitator. I pride myself on my original, inclusive and enthusiastic style.

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Rowan Cleed
UK
Rowan andCleet
Project Manager

As a Project Manager at Impact, I'm responsible for the implementation of client solutions by coordinating client service teams. I am based out of the Kelsick Office (UK). Outside of work, I enjoy spending time in the Lakes climbing, hiking, kayaking and mountain biking

Vicki Percival Impact
UK
Vicki andPercival
Account Manager

My role is to create and sustain positive client relationships and ensure the successful implementation of global programmes. I work in partnership with my clients to develop customised solutions using our innovative approach to leadership. After living in different parts of the world, I love being back in the Lakes. I spend most of my time indulging in great food with friends and exploring the beautiful place I get to call home.

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Zuzanna Naruszweicz, Impact
Poland
Zuzanna andNaruszewicz
Head of Consultants & Project Management

My area of focus is “Sustainability and Responsibility”, and I am passionate about using my years-long experience from the non-profit sector in my present job. In addition to that, I support the team in any other possible way – in translations, formatting documents, gathering data, and communication with associates. I love biking, backpacking and vegan cooking.

Aleksandra Luboińska
Poland
Aleksandra andLuboińska
Senior Consultant

Since joining Impact in 1999 life became very interesting for me! I am meeting fascinating people every day, I am privileged to peek into their daily challenges and successes. Executive teams, line managers, and employees - I love to have a full picture, and inspire them to make their lives easier, less stressful, more productive or simply more fun! I couldn’t ask for a better job. 

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Roger Nielsen, Impact
Australia
Roger andNielsen
Senior Consultant

Over the past 16 years at Impact I've worked around the world with some truly wonderful people. I've been the lead facilitator on many large-scale initiatives focused on developing leadership capability, high performing teams and coaching. I love the outdoors, and spend many hours at the beach with my wife and daughter.

 

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Andy Dickson, Impact International
UK
Andy andDickson
Head of Global Customer Solutions Development

I have spent my working life helping organisations, teams and people to be the best that they can be. I believe in the power of expertly designed and facilitated experiential learning and the exciting potential that lies within every person given the right opportunity. In my work I believe that managers and leaders have a responsibility to ensure work is exciting, fulfilling and aspirational for the people working in and with their organisations.

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Gavin Shaw
USA
Gavin andShaw
VP of Finance

Leading the US finance department includes guiding my team, considering new ways for increased financial success, keeping the team financially informed and ensuring accurate reporting. I have a business/accounting degree and 15+ years experience as a CPA. I see myself as a finance skilled business partner rather than an accountant. I love spectator sports, food, wine, whisky, binge watching TV, travel, wood burning open fires and being outside in the fresh air.

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Michelle Roberts, Impact International
UK
Michelle andRoberts
Head of HR

I love the variety of my role, working with global clients on complex projects and learning from inspiring Impact people, no two days are the same. I’m responsible for the quality of customer service, building excellent client relationships, providing commercial strategies with meticulous project scoping and planning, alongside first class solution delivery and evaluation. I love the outdoors; walking, running or camping with our two boys and crazy cocker spaniel. 

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Michal Zawadzki, Senior Consultant
Poland
Michał andZawadzki
Senior Consultant

Having a limited number of words to describe myself I choose...that is one of the keywords, among decide, like, wonder. There are many others. Working with people, I value being aware – of a person, a group, and also of words being used. I think of them as a code passing through our minds – all that is within the light of consciousness shapes our experiences and reactions towards the world. So, what do you choose?

Agnese Calcagno
Italy
Agnese andCalcagno
Senior Consultant and Facilitator

I joined Impact in 2022 after many years in the Human Resources Departments, Career development path in the Communication, Marketing, Sales and CRM Departments of multinational companies and five years as a Consultant and Coach. I have developed very solid skills in all the processes that regulate the life and development of people and results in organizations. I love travelling, but the most exciting journey has always been the one I do with people.

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Ethan Brown
UK
Ethan andBrown
Accounts

I work in accounts at Impact. I am based in the Windermere office (UK).

Magdalena Cackowska, Impact International
Poland
Magdalena andCackowska
Financial Manager

My job is managing financial issues: reports, financial simulations, payments, also preparing contracts for clients, associates, employees and much much more… from coordinating travel arrangements to organising internal meetings and workshops. I love working with Impact people – I’ve worked here since 2003 and have no plans to move! I’m crazy about my small bit of land near the river and forests where I travel almost every weekend with my family and friends.

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Yusuke Kobayashi (Baya), Impact International
Japan
Yusuke andKobayashi(Baya)
Assistant Manager, Client Partner

'Continuing to "enjoy" life'
My lifelong mission is to continue positively influencing both myself and those around me, while persistently seeking enjoyment.
Throughout my career, I've had various experiences, from utilizing cutting-edge technology in logistics to engaging in gritty tasks. Through these experiences, I've realized the importance of finding meaning and joy in everything I do. Although sustaining this mindset is not easy, I am committed to continuous learning to become a professional to bring a positive impact to people and organisations.

Michelle Dong
China and Hong Kong
Michelle andDong
Senior Consultant

In all my work, I am driven by a profound interest in what moves and motivates people. I believe that everybody can make significant improvements through continuous self-exploration. I deliver individual coaching, workshops and training programs with the focus of increasing the potential of Senior Managers and High Potentials and developing their team leadership skills as well as helping them with behavioural change initiatives which naturally bring along performance improvements. 

Yasushi Igarashi, Impact International
Japan
Yasushi andIgarashi(Yasu)
Safety Quality Controller, Master Coordinator

Before Joining Impact in 2002 I worked as an outdoor guide for nature tourism, kayaking and trekking in the ocean and forest. Using this experience, my strengths are in creating and coordinating programmes that provide learning experiences through outdoor activities. Beyond this role I wear several different hats, such as managing our website and managing H&S. Personally, I love to do challenging journeys by sea kayak and bike in many countries.

Lou McDonald, Impact
UK
Lou andMcDonald
Head of Brand

Sum myself up in a paragraph? There’s a challenge! And maybe a good starting point. I like challenge. I like the challenge of grabbing attention with interesting, useful and relevant marketing. From a new website or re-brand to a sell-out festival, for me it’s all about customer first. I like a physical challenge too, and the challenge of how long I can last without listening to music!

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Yuki Endo, Japan
Japan
Yuki andEndo(Snowpea)
Client Partner

I started my career at a global automobile parts manufacturing company, where I got interested in people development. Currently I am enjoying my journey at Impact, improving my knowledge and skills, to find the best solutions for our clients. I enjoy travelling both in Japan and overseas. I like reading books and staying indoors, but also enjoy scuba diving and going outside to see friends and new experiences.

Yuki Okamoto, Impact International
Japan
Yuki andOkamoto(Yuki)
Master Coordinator

Since 2006 I have coordinated programme delivery. This involves meeting facilitators and consultants to design great modules, using creativity to ensure participants have profound learning experiences that add value to their organisation. I manage project set up and use technical skills such as abseil belaying. I have a teaching licence to teach PE. Now I enjoy working using my body, so I love to do exercise and jogging, swimming, gymnastics, and most outdoor things!

David Cooper, Impact
USA
David andCooper
Senior Consultant

I have been working in L&D since 1992 and joined Impact in 2004, providing design, management, and delivery expertise to clients around the globe. Current initiatives have me consulting with clients from multiple business sectors to coach and facilitate the development of key leadership talent. I am also a past adventure consultant and professional rock climbing guide with numerous alpine and big wall ascents around the world.

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Damiao Lo
China and Hong Kong
Damiao andLo and
Senior Consultant

Working with Impact allows me to cross-germinate ideas and learnings between clients globally. In an ever-changing, dynamic business environment, I promote everyone to be designers of possibilities.

Our awards

Year after year, we continue to be acknowledged for the quality and effectiveness of our partnerships with clients and for our own work on building Impact as an organisation worth working for.

2026 Training Industry Top 20 Leadership Training Company
2026 Training Industry Top 20 Leadership Training Company

Impact is a 2026 Top 20 Leadership Training Company. Training Industry independently assess the training marketplace for top providers. Their Top Leadership Training List, based on capabilities and expertise, includes Impact for the 16th consecutive year. 

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Chief Learning Officer gold award 2025
Gold Excellence in Partnership Award from Chief Learning Officer 2025

Impact won the gold award at the Chief Learning Officer 2025 Learning in Practice Awards for Excellence in Partnership. This recognises our support of Bristol Myers Squibb in implementing a learning and development programme.

More about the awards (opens in a new tab)