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Executive talent development for the hospitality industry at Hilton Worldwide

Kontakt
Town by the lake
Sektor
Turystyka i hotelarstwo
Rozwiązania
Talent Management

Kontekst

Impact partnered with Hilton Worldwide to create two dynamic programs that leverage creative behavioral simulations and practical skills to build an ‘executive presence’ for high potentials and high performers. 

Hilton Worldwide wanted these programs to develop their executives’ ability to lead effectively in the hospitality industry’s ever-changing business environment.

These strategically anchored programs needed to develop:

  • Mindsets and behaviors around executive presence
  • Confidence to influence in high-change environments
  • Authentic leadership skills.  

Impact created two Executive Presence programs that engaged participants though a series of behavioral simulations that increased their capabilities utilising real-life, high pressure situations. Participants were required to collaborate and address real business challenges, while practicing the creation and delivery of critical leadership messages. 

The results were outstanding, with all key metrics scoring greater than 4.5 out of 5. This program was also awarded the 2015 CLO Learning in Practice Award for Excellence in Gaming and Simulations. 

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Gareth Owen
Deputy Director of Emergencies
Save the Children UK
The involvement of Impact has been hugely valuable to us not only for the crucial professional insights and recommendations they were able to offer the training process and the programme as a whole, but also as their consultants bring such great energy and enthusiasm with them. It is uplifting and exciting to have them on board.
Richard Bennett
People & organisational Development Manager
Sony
"We had the highest ever retention for the programme, which was 93%, or every graduate who wanted to stay within Sony did so. An added benefit was that we developed a new selling point for our graduate programme, which we believe directly contributed towards a significant increase in applications for the graduate programme this year."
Andy Fell
General Manager, Retail Banking
St George Bank
“This programme has really ‘started something’. We believe that there is a little dragon inside all of us...and coaching makes the difference when it comes to our people reaching their true potential. Impact have once again delivered.”