About
Motorola formed a business team in Europe, the Middle East and Africa (EMEA), and tasked them with taking responsibility for the growth of people and profitability, customer satisfaction and expenditure control in the region.
This programme was designed to support them in operating as a high-performing team and to immediately apply their energy and shared commitment to real business issues.
As a newly formed team, the group needed to develop key relationships and agree on a set of values and behaviours.
The team needed to be able to:
- Embrace and drive change quickly and proactively
- Move from transactional to transformational relationships
- Recognise their own leadership responsibility
- Share success and best practice
- Develop a shared vision and a strategy to achieve it.
Impact proposed an exciting and engaging event incorporating all four stages of the learning journey: diagnostics, design, delivery and evaluation.
Initial 1:1 interviews determined individual objectives and success criteria. Impact then designed a real and metaphorical journey in the English Lake District. By sharing a memorable experience together, the team built relationships, agreed shared values and behaviours and decided how to implement their strategy.
A business planning session completed the event. The team discussed individual and team performance criteria and identified specific business projects that would make a real difference to the bottom line.
Since their ‘journey’ the team has made a significant and positive difference to the EMEA Services business. This is evident in better team morale, increased respect from other divisions and business improvements (in terms of revenue, cost containment and margin).
Impact facilitated a ‘mid term’ review giving the team the opportunity to assess performance against the original team commitments and actions. Since their initial event, the EMEA CS revenues have risen, per quarter by an average of 5% and additional service contracts have increased from 36% to 57% across the region.